TERMS AND CONDITIONS
Autonomous Technology adheres to the Privacy Act, Australian Privacy Principles and Queensland Information Privacy Act for collecting, storing and disclosing personal information as well as recognising the students’ requirements to access timely and accurate information about their participation and progress.
This Policy is written in accordance with the Australian Privacy Principles (APPs) and is available to anyone seeking information on how Autonomous Technology manage the personal information that is collected for the purpose of training students. This policy may be viewed on the Autonomous Technology website.
1.2 We are committed to complying with the Privacy Act 1988 (Cth) (Privacy Act) in relation to all personal information we collect. Our commitment is demonstrated in this policy. The Privacy Act incorporates the APPs. The APPs set out the way in which personal information must be treated.
1.3.1 This policy applies to any person for whom we currently hold, or may in the future collect personal information.
1.4.1 This policy applies to personal information. In broad terms ‘personal information’ is information or opinions relating to a particular individual who can be identified.
1.4.2 Information is not personal information where the information cannot be linked to an identifiable individual.
2. HOW DO WE MANAGE THE PERSONAL INFORMATION WE COLLECT?
2.1 We manage the personal information we collect in numerous ways such as:
- Implementing procedures for identifying and managing privacy risks.
- Implementing security systems for protecting personal information from misuse, interference and loss from unauthorised access, modification or disclosure.
- Providing staff with training on privacy issues.
- Appropriately supervising staff who regularly handle personal information.
- Appointing a privacy officer within the business to monitor privacy compliance.
- Allowing individuals the option of not identifying themselves, or using a pseudonym, when dealing with us in particular circumstances.
2.2 We will take reasonable steps to destroy or permanently de-identify personal information if that information is no longer needed for the purposes for which we are authorised to use it.
2.3 In limited circumstances, it may be possible for you to use a pseudonym or remain anonymous when dealing with us (for example, when making a general enquiry with us). However, if you would like to engage our Services, we will need your personal information in most instances in order to provide the Services to you. If you wish to use a pseudonym or remain anonymous, you should notify us when making first enquiries.
3. WHAT TYPES OF INFORMATION DO WE COLLECT AND HOLD?
3.1 PERSONAL INFORMATION.
3.1.1 We may collect and hold personal information about you, which may include:
- Sensitive information (see 2).
- Contact information.
- Financial information.
- Date and place of birth.
- Employment arrangements and history.
- Academic and education history.
- Tax returns and tax file numbers.
- Banking details.
- Any other personal information required to perform the services for you.
3.2 SENSITIVE INFORMATION.
3.2.1 ‘Sensitive information’ is a subset of personal information and includes personal information that may have serious ramifications for the individual concerned if used inappropriately.
3.2.2 We may collect sensitive information if it is relevant in providing the Services. The sensitive information we collect and hold about you may include any of the following:
- Health information.
- Racial or Ethnic origin.
3.2.3 We will not collect sensitive information without the individual’s consent to whom the information relates unless permitted under the Privacy Act.
4. HOW AND WHEN DO WE COLLECT PERSONAL INFORMATION?
4.1 Our usual approach to collecting personal information is to collect it directly from you.
4.2 We might also collect personal information in other ways, which may include:
- From employers.
- Through marketing and business development events.
- From marketing and student recruitment agencies.
- From employment agencies.
- From referrers (websites, training partners, other training organisations, employees, friends).
- From parents and guardians, if students are under the age of eighteen (18).
- From Tuition Assurance Scheme Operators.
5. HOW DO WE HOLD PERSONAL INFORMATION?
5.1 Our usual approach to holding personal information includes:
- Physically, at our premises (securely).
- On secure online servers.
- On a private cloud (protected by SSL and hosted in Australia).
- By a third party data storage provider.
5.2 We secure the personal information we hold in numerous ways, including:
- Keeping areas that contain personal information secure.
- Using secure servers to store personal information.
- Using unique usernames, passwords and other protections on systems that can access personal information.
- Regular backup of data processes to prevent loss of personal information.
6. WHY DO WE COLLECT, HOLD, USE OR DISCLOSE PERSONAL INFORMATION?
6.1 We take reasonable steps to use and disclose personal information for the primary purpose for which we collect it. The primary purpose for which information is collected varies, depending on the particular service being provided, but is generally to:
- Provide training or educational services for you.
- Assess eligibility for assistance and credit transfers.
6.2 In the case of potential employees, the primary purpose the information is collected is to assess the individual’s suitability for employment.
6.3 Personal information may also be used or disclosed by us for secondary purposes that are within your reasonable expectations and that are related to the primary purpose of collection.
6.4 For example, we may collect and use your personal information:
- For research purposes (statistical data reporting).
- To provide you with updates and invite you to events.
6.5 We may disclose personal information to:
- Government bodies (such as the Australian Taxation Office and state and federal departments of education).
- Registered industry associations or bodies.
- Tuition Assurance Scheme Operators.
- Employers and recruiters.
- Other service providers or referral partners in order to provide the Services to you, or to assist our functions or activities (such as your Job Service Advisors, law firms, and affiliate training institutes/providers).
- Our third party technology providers such as our data storage providers.
6.6 Otherwise, we will only disclose personal information to third parties if permitted in writing by you, where it is authorised by law, or will lessen or prevent a serious threat to your life, health, safety or the general public’s health, safety and welfare. Where any other organisation has presented a privacy agreement to you, and it has been signed, we will share relevant information as approved by you.
6.7 Should a student request for Autonomous Technology to discuss their information and progress with a nominated person they are required to complete a Privacy Consent Form and email this to email@example.com.
7. WILL WE DISCLOSE PERSONAL INFORMATION OUTSIDE OF AUSTRALIA?
7.1 We generally do not disclose information to overseas recipients.
7.2 We take all reasonable steps to ensure that the service provider is committed to privacy and confidentiality obligations that are at least equal to the Australian Privacy Principles.
8. HOW DO YOU MAKE COMPLAINTS, AND ACCESS AND CORRECT YOUR PERSONAL INFORMATION OR CREDIT INFORMATION
8.1 It is important that the information we hold about you is up-to-date. You should contact us if your personal information changes.
8.2 ACCESS TO INFORMATION AND CORRECTING PERSONAL INFORMATION.
8.2.1 You may request access to the personal information held by us or ask us for your personal information to be corrected by using the contact details in this section.
8.2.2 We will grant you access to your personal information as soon as possible, subject to the request circumstances.
8.2.3 In keeping with our commitment to protect the privacy of personal information, we may not disclose personal information to you without proof of your identity.
8.2.4 We may deny access to personal information if:
- We are unable to verify your identity.
- The request is unreasonable.
- Providing access would have an unreasonable impact on the privacy of another person.
- Providing access would pose a serious and imminent threat to the life or health of any person.
- There are other legal grounds to deny the request.
8.2.5 We may charge a fee for reasonable costs incurred in responding to an access request. The fee (if any) will be disclosed prior to it being levied.
8.2.6 If the personal information we hold is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date, where it is appropriate to do so.
8.3.1 If you wish to complain about an interference with your privacy, then you must follow the following process:
- The complaint must be firstly made to us in writing, using the contact details in this section. We will have a reasonable time to respond to the complaint.
- In the unlikely event the privacy issue cannot be resolved, you may take your complaint to the Office of the Australian Information Commissioner.
8.4 WHO TO CONTACT.
8.4.1 A person may make a complaint or request to access or correct personal information about them held by us. Such a request must be made in writing to the following address:
Attention: Privacy Officer
Postal address: PO Box 635, Bribie Island 4507
Email address: firstname.lastname@example.org
9. CHANGES TO THIS POLICY
9.2 If you have any comments on the policy, please contact the Privacy Officer with the contact details in section 8.4.
10. COMMUNICATION, TRAINING AND RECORD KEEPING
10.1 For internal use only – refer to the Communication, Training and Recordkeeping Procedure.
10.2 Australian Privacy Principles. As of 12 March 2014; agencies and certain organisations must ensure that they abide by the 13 Australian Privacy Principles:
- Open and transparent management of personal information
- Anonymity and Pseudonymity
- Collection of solicited personal information
- Dealing with unsolicited information
- Notification of the collection of personal information
- Use or disclosure of personal information
- Direct marketing
- Cross-border disclosure of personal information
- Adoption, use or disclosure of government related identifiers
- Quality of personal information
- Security of personal information
- Access to personal information
- correction of personal information
10.3 Personal Information. The Privacy Act defines personal information as:
…information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable.
Common examples are an individual’s name, signature, address, telephone number, date of birth, medical records, bank account details and commentary or opinion about a person.
10.4 Sensitive Information is a type of personal information and includes information about:
- An individual’s racial or ethnic origin.
- Health information.
- Political opinions.
- Membership of a political association, professional or trade association or trade union.
- Religious beliefs or affiliations.
- Philosophical beliefs.
- Sexual orientation or practices.
- Criminal record.
- Genetic information.
- Biometric information that is to be used for certain purposes.
- Biometric templates.
Fees and Refund Policy
Autonomous Technology will demonstrate financial viability to guarantee the training services provided. Autonomous Technology will provide accurate and timely information regarding course, administration fees, and applicable refunds to each student.
It is the responsibility of Autonomous Technology to:
- Ensure the student is fully informed of any fees, charges and payment options involved in their enrolment through to the completion of their course.
- Hold public liability insurance.
- Be able to demonstrate financial viability.
Autonomous Technology complies with relevant Commonwealth and State legislation, as well as regulatory requirements that are relevant to its operations. Autonomous Technology holds public liability insurance and demonstrates that it is financially viable at all times. This policy will be reviewed annually or sooner as required as part of continuous improvement processes.
1.1 The Managing Director will ultimately be responsible for ensuring that Autonomous Technology complies with CASA and relevant Commonwealth and State legislation, as well as relevant regulatory requirements.
Autonomous Technology holds public liability insurance that covers the scope of its operations.
3. GUARANTEE OF SERVICES
3.1 Autonomous Technology is committed to delivering the services and training necessary for students to complete the training and assessment in every course that we offer.
3.2 In the event that there are changes to the agreed services such as new or a change in third party arrangements, or a change in ownership, Autonomous Technology will inform the student as soon as practicably possible.
4. FEES AND CHARGES
4.1 The following fee information is provided to each client by the Course Consultant throughout the enrolment process:
- The total amount of all fees, including course fees, “covered fees” administration fees, materials fees and any other applicable charges.
- Adjustment to tuition fees where a Credit Transfer (CT) or Recognition to Prior Learning (RPL) application is approved.
- Re-enrolment for units of competency not completed within the timeframes associated with the course completion dates.
5. RESUBMISSION FEES AND REPLACEMENT CERTIFICATION
5.1 Students requiring a replacement Certificate or Statement of Attainment will need to complete the Application for a Replacement Qualification Form and will be subject to paying the prescribed fee on the form (subject to change).
5.2 If deemed not competent after the second submission of assessment evidence based on CASA results, the student may be required to pay for the unit re-assessment costs.
6. REFUND OF TUITION FEES
6.1 All refund requests must be sent in writing to email@example.com. All requests submitted are subject to approval. The student will be notified of the decision in writing.
6.2 Fees will not be refunded under the following circumstances:
- Once the program has commenced any course.
- If a student has submitted work, that has been plagiarised.
- If a student enrolment has expired past the completion deadline (past 12 months from start date).
6.3 The only exceptions to this policy are:
- Where the student’s application for enrolment is declined by Autonomous Technology P/L
- Where Autonomous Technology cancels a unit in which the student has enrolled or where the commencement of a course is postponed for more than four (4) weeks.
6.4 Refunds are subject to a $275 administration fee.
6.5 All applications must be submitted in writing to firstname.lastname@example.org with any supporting documentation as soon as practicable.
6.6 The student will be notified in writing of the outcome.
7. COURSE RE-ENROLMENT FEES
7.1 Students who are unable to complete their course within the timeframes outlined in their study plan and have previously been granted an extension must submit an application to re-enrol.
7.2 Fees may apply to re-enrol and will be dependent on the units of competency required to complete. The Re-enrolment Form must be completed together with reasons for the application, dated, signed and emailed to for processing.
8. CREDIT CARD INFORMATION
8.1 Any Credit Card details received will be de-identified and destroyed once payment has been processed.
8.2 Any electronic communication received containing Credit Card information will also be permanently deleted.